Contact Us & Support — InstantBillMaker
InstantBillMaker Official Information & Legal Transparency
Have a question about our document templates, need assistance troubleshooting an invoice export, or want to suggest a new financial tool? We welcome your input. You can reach the team directly by email at [email protected].
Direct Human Support
We do not use confusing phone trees or automated ticket routing bots that give generic canned answers. When you write to us, your email goes straight to the software developers and documentation editors who actively build and maintain InstantBillMaker. We review every message personally and aim to respond within 24 to 48 business hours.
Official Support & Feedback Channel
For all technical inquiries, bug reports, feature suggestions, and commercial feedback, write to our official contact inbox:
Please include your browser version and device model if you are reporting a visual rendering or PDF export issue.
What You Can Contact Us About
We appreciate hearing from business owners, freelancers, and tax professionals who use our tools on a daily basis. Here are the most common reasons people reach out:
- Feature & Format Requests: If your industry requires a unique invoice format (such as multi-currency VAT invoices, specific state surcharge lines, or custom vehicle number fields on dispatch challans), let us know. We frequently update our generators based on real user workflows.
- Bug Reports & Mobile Issues: While we test thoroughly across Chrome, Safari, Firefox, Edge, Android, and iOS, occasionally an unusual screen resolution or mobile browser update can cause a minor alignment glitch. If a button doesn’t respond or your PDF preview looks misaligned, send us a screenshot and we will investigate immediately.
- Statutory Tax Updates: If the GST Council, CBIC, or Income Tax Department issues a new notification regarding invoice serial rules, mandatory e-invoicing turnover thresholds, or HRA documentation limits, drop us an email so we can verify and update our guidelines.
- Partnership & Feedback: If you are an educator, accounting professional, or small business advisor interested in recommending our free utilities to your students or clients, we would love to connect.
Frequently Asked Questions Before Reaching Out
To help you get answers immediately, here are quick solutions to the most common questions:
1. My invoice PDF download did not start. What should I check?
Most modern web browsers on mobile phones block automated pop-up file downloads by default. Look at the top or bottom of your browser address bar for a notification saying “Pop-up blocked” or “Download permission needed”, and tap “Allow”. Also ensure that your phone has sufficient internal storage space available.
2. Can you recover an invoice I created yesterday?
Because of our strict local-first privacy policy, we cannot recover past invoices. We do not store your invoices, customer names, or calculations on any web server or database. Once you close your browser tab or clear your browser cache, that session is permanently gone. We strongly recommend downloading your PDF or taking a screenshot as soon as your document is finalized.
3. How does the UPI payment QR code work on the invoice?
Our invoice generator encodes your standard Virtual Payment Address (UPI ID) and the exact invoice payable total into a standard NPCI-compliant UPI payment link. When your client scans the QR code using Google Pay, PhonePe, Paytm, or BHIM, their banking app automatically fills in your name, UPI ID, and the exact rupee amount, preventing manual typing mistakes.
4. Are there any hidden fees or export limits?
No. InstantBillMaker is completely free to use. You can create and export as many invoices, receipts, and quotations as you need without watermarks, trial timers, or hidden subscription costs.